Progressive Insurance Cleveland, OH
Progressive Insurance Cleveland, OH
2 weeks ago 26 applicants
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Retrieved from the description.
Base pay range
$105,000.00/yr - $120,000.00/yr
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As a Senior Process Consultant at Level20, you'll focus on Progressive Life, a term life insurance provider whose vision is to make the process of purchasing life insurance easy and accessible to all Americans who have a need for it. As part of the Progressive Life team, you'll play a pivotal role in process creation and improvement. You'll lead all aspects of knowledge management, overseeing the documentation of essential information to ensure accuracy, accessibility, and compliance with internal policies. You'll also lead continuous improvement initiatives and special projects while working closely with Level20 peers, vendors, and Progressive partners as appropriate.
At Level20 (https://www.Level20.com and https://www.progressive.com/careers/our-teams/level20/), Progressive’s growth incubator, we fuel growth for the company through the exploration and development of new-to-market products. Our team has the backing of Progressive, which gives us access to a larger resource pool than a traditional start-up.
Location: this is a hybrid role in downtown Cleveland, OH. Work from home days are possible for this position (Monday and Friday).
Must-have Qualifications
- High School Diploma/GED equivalent or higher and a minimum of 10 years of experience in business process (e.g. end-to-end process development, process design, etc.) and/or back-end business systems (e.g. systems enhancements, testing and analyzing systems, etc.)
- {OR} Bachelor's degree or higher and a minimum of 7 years of experience in business process (e.g. end-to-end process development, process design, etc.) and/or back-end business systems (e.g. systems enhancements, testing and analyzing systems, etc.)
Preferred Skills
- Experience in knowledge management systems such as SharePoint and Confluence, proficient in creating and managing documentation
- Proficiency in Microsoft Office, particularly Excel and PowerPoint; experienced in Adobe Acrobat
- Proficient in process development and documentation; proven experience in project management, involving requirements development, collaboration with technical teams, and working with internal and external stakeholders
- Ability to adapt to evolving business needs and drive continuous improvement enhancements; capable of adapting to various tasks beyond their scope, such as auditing agent phone calls, chats, and emails to identify improvement opportunities and providing phone coverage as needed
Compensation
- $105,000 - $120,000/year
- Gainshare bonus up to 30% of your eligible earnings based on company performance
Benefits
- 401(k) with dollar-for-dollar company match up to 6%
- Medical, dental & vision, including free preventative care
- Wellness & mental health programs
- Health care flexible spending accounts, health savings accounts, & life insurance
- Paid time off, including volunteer time off
- Paid & unpaid sick leave where applicable, as well as short & long-term disability
- Parental & family leave; military leave & pay
- Diverse, inclusive & welcoming culture with Employee Resource Groups
- Career development & tuition assistance
Energage recognizes Progressive as a 2024 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.
Equal Opportunity Employer
For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/
JobBusiness Process & Systems
Primary LocationUnited States-Ohio-Cleveland
ScheduleFull-time
Employee StatusRegular
Work From HomeNo
-
Seniority level
Not Applicable -
Employment type
Full-time -
Job function
Management and Manufacturing -
Industries
Insurance
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